Managed IT Plans
Practical managed IT support
These plans are built for small businesses that need direct support, clear scope, and practical help across users, devices, cloud systems, and day-to-day operations. As your business grows, the level of management, security structure, and strategic input can grow with it.
What’s included across the range
- Direct support with no call centre handoffs
- Business-hours support for covered users and covered devices
- Google Workspace-first support, endpoint management, and security baseline guidance
- Optional add-ons for access control, POS, after-hours cover, and onsite work
Managed IT plans
All plans are priced per site and include up to 10 staff. If your team is larger, additional users are billed at the published per-user rate for each tier.
Third-party licensing, onboarding, project work, implementation services, and non-standard remediation are quoted separately unless expressly included.
Core
then $30 per user / month above 10.
For small businesses that need reliable day-to-day IT support without overcomplicating things.
Select- Remote support during business hours for covered users and devices
- Google Workspace administration and support
- Endpoint patching and device management for enrolled devices
- Security baseline guidance including MFA and device access controls
- Email, printer, and day-to-day support for standard business environments
- Monthly admin and health review
Business
then $45 per user / month above 10.
For growing businesses that need stronger security, better process support, and more structure around their IT.
Select- Everything in Essential Support
- User onboarding and offboarding for agreed systems
- Backup oversight for agreed business platforms and storage
- Quarterly security and environment review
- Priority business-hours response
- 1 onsite visit per quarter
Premium
then $65 per user / month above 10.
For established or multi-site businesses that want IT support tied more closely to operations, reporting, and strategy.
Select- Everything in Business Managed IT
- Emergency after-hours phone support for critical incidents
- 2 included onsite visits per quarter within the agreed service area
- Quarterly planning and review sessions
- Automation, reporting, and systems improvement advisory
POS Support
+$150 / month
Extra support coverage for businesses with point of sale systems
Access Control Support
+$150 / month
Extra support coverage for businesses with Building Security and Access Control
Optional extras
Add specialist support where needed without forcing every business into the same fixed package.
Extra Onsite Visits
$120 callout + $60 / hour
For site work outside the standard onsite inclusions within your selected plan.
After-Hours / Weekend Cover
+$200 / month
Available as an add-on for Core and Business plans where extended support coverage is needed.